Covid-19

Covid-19 update

Notice: We will continue to update this page as the situation around COVID-19 evolves and additional information becomes available.

Updated: 1st November 2020

The safety and well being of our guests remains our top priority.  We are closely following government instructions and guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health officials.

England enters a national lockdown (1 November 2020)

Following the latest government announcement regarding a national English lockdown we will unfortunately be closed from Thursday 5th November 2020 to Wednesday 2nd December 2020.  All guests due to arrive during this period have been sent an email explaining options.  Please be assured that any future reservations are covered by our flexible cancellation policy outlined in the reservation options section below.

Lancashire enters Covid Tier 3 level (23 October 2020)

As Lancashire has now been placed in the governments tier 3 covid level with no additional restrictions then the government advice is against travel into/out of a tier 3 level area but this is only an advisory and not a legal requirement. We remain confident that with our enhanced cleaning protocols in place and as long as you are taking all sensible precautions then Keer Lodge remains a safe place to visit. We would point out that it remains your responsibility to ensure that you are complying with all government restrictions before travelling.

Reservation Options

We have temporarily adjusted our cancellation policies to waive all fees and penalties for guests scheduled to arrive at Keer Lodge before 4th July 2020.

Should Keer Lodge not be available for rentals due to extended Covid-19 restrictions then we would also waive any fees and issue full refunds for any future reservations (in this case refunds would be issued 24 hours prior to check-in date). 

Any reservation is for the full use of our privately owned lodge at Pine Lake Resort and includes complimentary access to the leisure centre and on-site facilities.   We have no control of the on-site facilities and cannot guarantee or be held responsible for any closure/non admittance of any the facilities at Pine Lake Resort, as such no partial or full refunds will be issued if any resort facilities remain closed due to Covid-19 restrictions.

We hope the above information and relaxed cancellation policies provides reassurance that should you wish to go ahead and make a reservation for the near future you may do so here without fear of your stay being cancelled due to Covid-19 restrictions without a refund being issued

Guests who booked through an online travel agent or other third party, such as Booking.com, should contact their booking provider for information on their policies and for assistance.